Delete Your Account
Leapcount Account Deletion Request
At Leapcount, we respect your right to control your personal data. This page explains how you can request the deletion of your Leapcount account and what happens to your data when you do.
How to Request Account Deletion
Follow these steps to request the deletion of your Leapcount account:
- 1
Log in to your Leapcount account
Access your account at auth.leapcount.com
- 2
Navigate to User Preferences
Click on your profile icon and select "User Preferences" from the dropdown menu
- 3
Go to the Profile section
In User Preferences, select the "Profile" tab from the sidebar
- 4
Click "Delete account" in the danger zone
Scroll down to find the "Delete account" section and click the red "Delete account" button
- 5
Confirm your deletion request
Follow the confirmation prompts to complete your account deletion request
Here is what the User Preferences page looks like:
Alternative Method
If you are unable to access your account or prefer to request deletion via email, you can contact us directly at support@leapcount.com with the subject line "Account Deletion Request". Please include the email address associated with your account.
Data That Will Be Deleted
When you delete your Leapcount account, the following data will be permanently deleted:
- Your profile information (name, email address, profile picture)
- Account credentials and authentication data
- User preferences and settings
- Activity logs and usage history
Data That May Be Retained
Certain data may be retained for legitimate business or legal purposes:
- Financial records: Transaction history, invoices, and payment records may be retained for up to 7 years to comply with tax and accounting regulations
- Legal compliance data: Information required to comply with legal obligations, resolve disputes, or enforce our agreements
- Anonymized analytics: Aggregated, non-identifiable usage statistics that cannot be linked back to you
- Shared workspace data: If you were part of a team or organization, content you created within shared workspaces may be retained for other team members, but your personal identifying information will be removed
Retention Period & Processing Time
- Processing time: Account deletion requests are queued and permanently deleted within 90 days of submission
- Reactivation period: You can reactivate your account at any time within 90 days by logging back into your account
- Financial data retention: Up to 7 years for tax and legal compliance
Important Warning
After the 90-day reactivation period, account deletion is permanent and irreversible. Once your account is permanently deleted, you will lose access to all your data, and it cannot be recovered. Please ensure you have exported any data you wish to keep before requesting deletion.
Questions?
If you have any questions about the account deletion process or your data, please contact our support team at support@leapcount.com.